One in three mobile users get patchy or no call reception in their own homes

Over a third (34%) of UK mobile users get poor or no mobile reception in their own homes, according to new research by Opinium, on behalf of In addition, more than six in 10 (62%) mobile users currently suffer some patchy call quality and half (50%) experience calls cutting out while using mobiles indoors at home.

UK mobile users say that, on average, more than a fifth (21%) of all calls they make or take on their mobiles at home are patchy, while the voice on the end of the line cuts in and out in around one in six (17%) calls.

Of the UK mobile users struggling with indoor mobile reception, more than half (57%) say the issue has plagued them since they moved into their current property, while almost a fifth (19%) say the problem started when they switched to their current mobile network. Another 12% have had reception problems since they bought a new handset.

Although those living in rural areas are the most likely to get poor, partial or no reception inside their homes (52%), those living in the city are next in line for poor indoor coverage with 41% of city dwellers reporting poor, partial or no mobile coverage at all. Conversely, those in suburbia are most likely to rate their indoor mobile coverage as ‘excellent’ (72%). Regionally, Londoners suffer from the worst indoor mobile reception (42%), followed by those in the South West of England (41%).

Across the big four mobile networks, O2 customers are most likely to rate their indoor coverage as ‘excellent’ (67%), while Three customers are least likely (60%).

Of those who get poor or partial mobile coverage in their homes, 39% rely on landlines, 36% have to use their mobiles while rooted to the same particular spot, 30% go out into the garden and 27% rely on home Wi-Fi to make calls through Skype, Whatsapp and Facetime. More than one in 10 (11%) even resort to leaning out of windows.

Almost two thirds of mobile phone owners (64%) did not check their current network’s coverage map before signing up to see if they could get indoor signal in their area, with almost a fifth (18%) completely in the dark about their ability to do so. 


Read more about this research here.